Privacy Policy

01 Introduction

This Privacy Policy describes how dino69 ("we", "us", "our", "the Company") collects, uses, discloses, and protects personal information obtained from users ("you", "your", "the User") of the dino69 platform accessible at https://dino69.cam (the "Platform"). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

dino69 operates as an internationally licensed online gaming platform serving users primarily located in Indonesia. We recognize the importance of protecting personal data and are committed to handling your information responsibly, transparently, and in compliance with applicable data protection laws and international best practices.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. Where any term in this Privacy Policy conflicts with the Terms & Conditions, this Privacy Policy shall prevail in respect of matters relating to personal data protection.

02 Data Controller

dino69 is the data controller responsible for the personal information you provide through the Platform. As the data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that your information is handled in accordance with this Privacy Policy and applicable law.

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer or customer support team using the contact details provided in Section 14 of this document.

03 Information We Collect

3.1 Information You Provide Directly

When you register for an account on dino69, complete KYC (Know Your Customer) verification, make deposits or withdrawals, or contact customer support, you provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, government-issued identification number (e.g., Indonesian National Identity Card / KTP number);
• Contact Information: Email address, residential address, mobile telephone number;
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), payment card details (where applicable), transaction history;
• Verification Documents: Copies or photographs of government-issued photo identification, proof of address documents (utility bills, bank statements), selfie photographs for identity verification;
• Account Credentials: Username, password (stored in encrypted form only), security questions and answers;
• Communication Records: Any information you provide when contacting customer support via email, live chat, or other communication channels.

3.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers;
• Usage Data: Pages visited, time spent on pages, clickstream data, referring website or source, date and time of access, games played, bets placed, session duration;
• Location Data: General geographic location inferred from your IP address (typically city or region level) to ensure compliance with jurisdictional restrictions and provide localized services;
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 10 for further details).

3.3 Information from Third Parties

In certain circumstances, we may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction details, payment confirmation, and fraud detection data from our banking partners and payment gateway providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja);
• Verification Services: Identity verification and age verification data from third-party KYC service providers;
• Fraud Prevention Services: Information from anti-fraud databases and watchlists to detect and prevent fraudulent activity;
• Publicly Available Sources: Information from public records or publicly accessible databases where necessary to comply with legal obligations or verify the accuracy of information you have provided.

04 How We Use Your Data

dino69 processes your personal information for the following purposes, each of which is necessary for the provision of our services or required to comply with applicable legal obligations:

4.1 Account Management and Service Provision

• To create, maintain, and manage your user account on the Platform;
• To authenticate your identity and verify your eligibility to use the Platform (including age verification to ensure compliance with our 21+ policy);
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To enable you to place wagers, participate in games, and use other features of the Platform.

4.2 Compliance and Legal Obligations

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under applicable international gaming regulations;
• To verify your identity and the source of funds to prevent money laundering, terrorist financing, and other financial crimes;
• To comply with applicable laws, court orders, regulatory requests, and legal processes;
• To enforce our Terms & Conditions and other policies;
• To detect, investigate, and prevent fraud, prohibited conduct, security threats, and violations of our rules.

4.3 Platform Improvement and Analytics

• To analyze usage patterns and trends to improve the functionality, performance, and user experience of the Platform;
• To conduct internal research and development, including testing new features and optimizing existing services;
• To monitor and analyze Platform performance, identify technical issues, and troubleshoot problems;
• To generate anonymized, aggregated statistics for business intelligence purposes.

4.4 Marketing and Promotional Communications

• To send you promotional offers, bonus notifications, and information about new games, features, and services (only where you have consented to receive such communications or where permitted by applicable law);
• To personalize your experience on the Platform by tailoring content and recommendations based on your preferences and activity;
• To conduct surveys, contests, and other promotional campaigns.

4.5 Responsible Gaming and Player Protection

• To monitor your gaming behavior and identify potential signs of problem gambling;
• To implement and enforce responsible gaming measures such as deposit limits, session time alerts, and self-exclusion;
• To provide you with information and resources related to responsible gaming (see our Responsible Gaming page for more information).

05 Legal Basis for Processing

dino69 processes your personal data on the following legal grounds, as applicable under international data protection frameworks:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the Terms & Conditions, including account creation, transaction processing, and service provision;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and gaming licensing requirements;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming initiatives, provided such interests are not overridden by your fundamental rights and freedoms;
• Consent: Where we seek your explicit consent for specific processing activities, such as sending promotional communications or using certain types of cookies, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

06 Data Sharing and Disclosure

6.1 Service Providers and Third-Party Partners

dino69 may share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services. These third parties are contractually obligated to process your data solely for the purposes we specify and in accordance with this Privacy Policy. Categories of third-party service providers include:

• Payment Processors: Banks, e-wallet providers, and payment gateway operators (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) who process deposits and withdrawals on our behalf;
• Identity Verification Providers: Third-party KYC and AML verification services that help us verify your identity and comply with regulatory obligations;
• Game Studios and Content Providers: Suppliers of casino games, live dealer games, and sports betting data who may receive limited technical data necessary to deliver game content;
• Cloud Hosting and Infrastructure Providers: Companies that host our servers, databases, and application infrastructure;
• Customer Support Platforms: Tools and services used to manage customer inquiries and support tickets;
• Marketing and Analytics Providers: Services that help us analyze Platform usage, conduct marketing campaigns, and measure campaign effectiveness;
• Fraud Prevention and Security Services: Providers of fraud detection, risk assessment, and cybersecurity solutions.

6.2 Legal and Regulatory Disclosure

dino69 may disclose your personal information where required or permitted by law, including:

• In response to a valid court order, subpoena, government investigation, or other legal process;
• To comply with regulatory requests from gaming authorities, law enforcement agencies, or other government bodies;
• To enforce our Terms & Conditions, investigate suspected breaches, and protect the rights, property, and safety of dino69, our users, and the public;
• In connection with the investigation or prevention of fraud, money laundering, or other illegal activities;
• To defend against legal claims or in connection with actual or threatened litigation.

6.3 Business Transfers

In the event that dino69 is involved in a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring or successor entity as part of the transaction. You will be notified via email and/or a prominent notice on the Platform of any such change in ownership or control of your personal data.

6.4 What We Do Not Share

dino69 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share your information with third parties except as expressly described in this Privacy Policy or with your explicit consent.

07 Data Security

dino69 takes the security of your personal information seriously and employs a comprehensive range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest;
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality obligations;
• Network Security: We employ firewalls, intrusion detection systems, and other network security measures to protect our infrastructure from external threats;
• Secure Data Centers: Our servers are hosted in secure, professionally managed data centers with physical access controls, redundant power supplies, and environmental safeguards;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses;
• Incident Response: We maintain an incident response plan to detect, contain, and respond to data security incidents promptly.

08 Data Retention

dino69 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it is processed:

• Account Information: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, as required by AML and gaming regulations;
• Transaction Records: Retained for a minimum of seven (7) years following the transaction date to comply with financial record-keeping requirements;
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the end of the business relationship;
• Communication Records: Retained for up to three (3) years for customer support quality assurance and dispute resolution purposes;
• Marketing Consent Records: Retained for the duration of the consent period and for up to two (2) years following withdrawal of consent to demonstrate compliance with consent requirements;
• Usage and Analytics Data: Anonymized or aggregated data may be retained indefinitely for statistical and research purposes.

At the end of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention and destruction policies, unless longer retention is required or permitted by law.

09 Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information. dino69 respects these rights and will respond to your requests in accordance with applicable law. Your rights may include:

9.1 Right of Access

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format. You may also request information about the purposes of processing, the categories of data processed, and the recipients to whom your data has been disclosed.

9.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. You can update most of your account information directly through your account settings.

9.3 Right to Erasure

You have the right to request that we delete your personal information in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected or where you withdraw your consent (where consent was the legal basis for processing). Please note that we may be required to retain certain information to comply with legal obligations or for legitimate business purposes.

9.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as where you contest the accuracy of the data or object to the processing.

9.5 Right to Data Portability

Where technically feasible and where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

9.6 Right to Object

You have the right to object to the processing of your personal information where such processing is based on legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes at any time.

9.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Right to Lodge a Complaint

If you believe that dino69 has processed your personal information in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

10 Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and deliver information to website operators. dino69 uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience on the Platform.

10.2 Types of Cookies We Use

The Platform uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function properly. They enable core functionality such as security, network management, authentication, and access to secure areas. The Platform cannot function properly without these cookies, and they cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how you use the Platform, such as which pages you visit most often and whether you receive error messages. This information is aggregated and anonymized and is used to improve the performance and user experience of the Platform.
• Functionality Cookies: These cookies allow the Platform to remember choices you make (such as your username, language preference, or region) and provide enhanced, personalized features.
• Advertising and Marketing Cookies: These cookies are used to deliver advertisements and marketing content that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

10.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, if you disable or refuse cookies, some features of the Platform may not function properly, and your user experience may be diminished.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

11 International Data Transfers

dino69 operates as an internationally licensed platform, and your personal information may be transferred to, stored, and processed in countries outside of Indonesia, including countries that may not offer the same level of data protection as your home jurisdiction. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include the use of standard contractual clauses approved by relevant data protection authorities, ensuring that third-party service providers are located in jurisdictions recognized as providing adequate data protection, or obtaining your explicit consent for the transfer where required by law.

12 Children's Privacy

The Platform is strictly intended for users aged 21 years and above. dino69 does not knowingly collect, use, or solicit personal information from individuals under the age of 21, and we do not knowingly allow such persons to register for an account or use the Platform.

If we become aware that we have collected personal information from a person under the age of 21 without proper age verification, we will take immediate steps to delete such information and terminate the associated account. If you believe that we may have inadvertently collected information from a person under 21, please contact us immediately at the address provided in Section 14.

13 Changes to This Privacy Policy

dino69 reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Material changes to this Privacy Policy will be communicated to you via email to the address registered on your account and/or through a prominent notice on the Platform at least thirty (30) days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, your sole remedy is to cease using the Platform and request the deletion of your account (subject to our legal obligations to retain certain information as described in Section 8).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The most current version of this Privacy Policy will always be available at https://dino69.cam/privacy-policy, and the "Effective Date" at the top of this document indicates when the policy was last updated.

14 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or the exercise of your data protection rights, please contact us using the following methods:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the Platform
• Response Time: We aim to respond to all privacy-related inquiries within five (5) business days and to fulfill data subject rights requests within thirty (30) days, as required by applicable law.